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Order process
Each step will be discussed in more detail below this section.
1. Register
We only sell to retailers (resellers), not to individuals. Registration on our website is required to see the wholesale prices.
2. Shopping
We only sell in bulk. The minimum order requirement is €500.00. But it is possible to order a smaller amount for your first order as a sample order.
3. Payment
You may choose one of these payment methods: bank transfer, credit card or PayPal. And we accept payment in many currencies.
4. Processing
We need about 7 days to process your order. Availability is not guaranteed. Unavailable items will be refunded or may be replaced.
5. Shipping
We ship worldwide! You can choose between different shipping options (UPS, Fedex, DHL, EMS, registered airmail) or arrange your own shipping.
6. Customs
The transporter will bill you for any duty, VAT and related cost that apply to your order. For some countries we can help you save on taxes.
7. Returns
We don't accept returns of unwanted products. But we will compensate you for defective or wrong products.
Be sure to also read our terms and conditions!
Step 1
Register
We only sell to retailers (resellers), not to individuals. You need to register on our website to see our wholesale prices and to be able to order online.
Registration is free and with no obligations.
E-mail us when your registration fails.
Step 2
Shopping
Minimum order
You must order at least a total of €500.00 (including shipping) of one brand or a combination of brands. Our website will warn you when your order does not meet this requirement. You will not be able to complete your order at the checkout page unless your order meets this requirement.
You are free to choose the brands and designs that you like to order. But we expect that you order in bulk. So we ask that for each brand in your order you purchase at least 4-6 pieces of clothing. And we request that for each design in your order you choose multiple sizes. Orders with 1 size per design or only a few articles per brand will usually take longer to process. For such orders we might also request additional information from you to confirm that you are a professional reseller.
Samples
We offer you the possibility to order samples of our brands. In that case you may order less the minimum order amount. Samples will give you a good idea of the style, quality and sizing of the brands.
Sizes
Our product information normally includes the dimensions of the product and sometimes also explains the sizing. If that information is not available, then you can use these general size guides:
Clothing
| Korean size | cm | kg | age | ||
|---|---|---|---|---|---|
| 3 | XS | 80-85 | 10-12 | 1-2y | |
| 5 | S | 85-95 | 12-14 | 2-3y | |
| 7 | M | 95-105 | 14-17 | 3-5y | |
| 9 | L | 105-115 | 17-20 | 5-6y | |
| 11 | XL | 115-125 | 20-23 | 6-7y | |
| 13 | XXL | JS | 125-135 | 23-25 | 7-8y |
| 15 | 3XL | JM | 135-140 | 25-30 | 8-9y |
| 17 | 4XL | JL | 140-145 | 30-35 | 9-10y |
| 19 | JXL | 145-150 | 35-40 | 10-12y | |
In our experience the clothing is generally small fitting.
Please note that Koreans have a different way of calculating their age. Korean age = current year – year of birth + 1 year. It is therefore not recommended to use the age indications on the sizing charts of Korean brands, unless it is indicated in months.
Shoes
| Toddler | KOR | US | UK | EUR | JP/CN |
|---|---|---|---|---|---|
| 80 | 2 | 1.5 | 17 | 80 | |
| 85 | 2.5 | 2 | 18 | 85 | |
| 90 | 3 | 2.5 | 18.5 | 90 | |
| 95 | 3.5 | 3 | 19 | 95 | |
| 100 | 4 | 3.5 | 19.5 | 100 | |
| 105 | 4.5 | 4 | 20 | 105 | |
| 110 | 5 | 4.5 | 21 | 110 | |
| 115 | 5.5 | 5 | 21.5 | 115 | |
| 120 | 6 | 5.5 | 22 | 120 | |
| 125 | 6.5 | 6 | 22.5 | 125 | |
| 130 | 7 | 6.5 | 23.5 | 130 | |
| 135 | 7.5 | 7 | 24 | 135 | |
| 140 | 8 | 7.5 | 25 | 140 | |
| 145 | 8.5 | 8 | 25.5 | 145 | |
| 150 | 9 | 8.5 | 26 | 150 | |
| 155 | 9.5 | 9 | 26.5 | 155 | |
| 160 | 10 | 9.5 | 27 | 160 |
| Kids | KOR | US | UK | EUR | JP/CN |
|---|---|---|---|---|---|
| 165 | 10.5 | 10 | 27.5 | 165 | |
| 170 | 11 | 10.5 | 28 | 170 | |
| 175 | 11.5 | 11 | 28.5 | 175 | |
| 180 | 12 | 11.5 | 29.5 | 180 | |
| 185 | 12.5 | 12 | 30 | 185 | |
| 190 | 13 | 12.5 | 31 | 190 | |
| 195 | 13.5 | 13 | 31.5 | 195 | |
| 200 | 14 | 13.5 | 32 | 200 | |
| 205 | 14.5 | 14 | 33 | 205 | |
| 210 | 15 | 14.5 | 33.5 | 210 | |
| 215 | 15.5 | 15 | 34 | 215 | |
| 220 | 16 | 15.5 | 35 | 220 |
| Junior | KOR | US | UK | EUR | JP/CN |
|---|---|---|---|---|---|
| 225 | 3.5 | 3 | 35.5 | 225 | |
| 230 | 4 | 3.5 | 36 | 230 | |
| 235 | 4.5 | 4 | 36.5 | 235 | |
| 240 | 5 | 4.5 | 37 | 240 | |
| 245 | 5.5 | 5 | 37.5 | 245 | |
| 250 | 6 | 5.5 | 38 | 250 |
Step 3
Payment
You will need to pay 100% in advance. We will only start processing your order as soon as you complete the payment. The faster you pay, the earlier we can ship.
Currency
The following currency will be used on the shop page:
Value Added Tax
All our prices are without Value Added Tax (VAT) or sales tax.
You will not be billed VAT by us, but you might need to pay local VAT or sales tax to the transporter upon receiving the goods.
Payment methods
We offer you 3 payment methods:
Credit card
We accept all major credit cards.
This is totally safe: the payment will be securely processed by PayPal and your financial details are never shared with us. No PayPal account is needed for this!
For this payment method we charge an additional fee of 3.4% of your order total (including shipping). This fee will automatically be added to your order total.
Additionally, your credit card company might charge you for currency conversion (if needed). Those charges are also at your expense.
PayPal
We accept payment by PayPal.
A PayPal account with sufficient balance is needed for this payment method.
For this payment method we charge an additional fee of 3.4% of your order total (including shipping). This fee will automatically be added to your order total.
Bank Transfer
We accept Euros or US dollars payments to our Korean bank account. For US buyers we have a US bank account. And for EU buyers we have an IBAN account. We also have dedicated bank accounts for GBP, CAD, AUD, NZD, and SGD.
We require that all international transfers to us be made with the OUR instruction. The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full.
Additionally, your bank might charge you for currency conversion (if needed). Those charges are also at your expense.
Step 4
Processing
Availability
We sell from our suppliers' stocks. We work hard with our suppliers to make sure that availability is correctly indicated for the products offered on our website.
However, we are handling many brands, many products, and only fast-selling items. Therefore it can occur that part of your order is unavailable.
We will lower your order when it is partially unavailable. In this case we will inform you of this by e-mail as soon as possible. You may then replace the unavailable products with other products. We will refund you for any balance that remains.
Learn more about availability on our site.
We normally need about 7 days to check the availability of your order. You can track the order progress on your account page.
And you will also receive automated e-mail updates about your order(s).
Step 5
Shipping
We ship worldwide! Below we compare the different shipping methods and shipping cost.
Shipping methods
We offer you 3 shipping methods:
UPS, Fedex, DHL
- 2-3 days shipping time.
- Tracking code provided.
- Cheapest for large orders.
- Customs very strict.
- Extra fee starts at €12.00 and quickly gets more expensive for complex orders.
EMS
- 7-10 days shipping time.
- Tracking code provided.
- Good value for money on small shipments.
- Customs less strict than UPS, Fedex and DHL.
- Extra fee usually between €10.00 and €30.00.
Registered airmail
- 1-3 weeks shipping time.
- Tracking code provided.
- Cheaper than EMS.
- Customs less strict than EMS.
- Extra fee usually between €10.00 and €30.00.
For some countries we can only offer UPS shipping. It is also possible to arrange your own shipping or have the products shipped to a Korean address.
The indicated shipping times are only an indication and not guaranteed. The exact shipping time depends on customs. Delays at customs are beyond our control.
More information to help you choose the best shipping option.
Shipping cost
The shipping cost depends on these factors:
- weight and volume of your order
- the destination country
- the shipping method
The shipping cost will be calculated after you enter your country at the cart page or at the checkout page. On those pages you will then see the available shipping methods. The shipping cost will update when you add more products to your cart.
Cost example
Examples of shipping cost to your country:
1 kg is about 20 hats, 15 t-shirts or 6 dresses.
Extra fee
There will usually be an extra fee that you have to pay to the transporter directly. The extra fee this is a service charge that is usually between €10.00 and €30.00 for most countries, but could be more when shipping a wide variety of products with UPS.
There usually is no extra fee for shipments that pass customs without taxation (more about that in the next step).
Insurance cost
[Optional]
The goods will be shipped at your risk and without insurance. Please tell us when you want us to arrange insurance for you. The insurance cost we charge you then is 1% of the product value.
Cost of additional shipment
[Optional]
It is possible to request an additional shipment if part of your order needs more time to get ready. In that case we charge €10.00 extra for the additional shipment. More info
Step 6
Customs
The transporter will handle the customs process for you. And we will make sure that the transporter has all the required documents for this.
Buyer from the EU and UK are required to have an EORI number. Obtaining one is usually free, fast and easy. You can enter your EORI number at the checkout. Especially UPS and Fedex shipments to EU countries and the UK risk delays at customs when the EORI number is missing.
We also recommend sharing your VAT number with us, if available.
Taxes
Two type of taxes might be charged to you by customs:
- Duty (import tax). The tax rate depends on the type of product and country specific regulation. It is usually between 12% and 20%.
- Value Added Tax (VAT) or sales tax. The VAT tax rate is usually the basic VAT % that is common in your country.
The transporter will bill you for any taxes and related cost that apply to your order on behalf of the customs authorities.
Buyers from some countries will pay no taxes or fewer taxes. These cases will be discussed below.
Tax exemptions
There are several ways to avoid or lower taxes on your shipment:
Free Trade Agreement
Korea signed Free Trade Agreements with many countries to lower duty rates. You still have to pay the VAT tax. But you will not pay any duty if your shop is located in these countries:
- EU-countries
- United Kingdom
- Canada
- New Zealand
- Norway
- Switzerland
- Iceland
- Liechtenstein
Tax free limit
Most countries have some tax free limit. Shipments under that limit will not be taxed duty or VAT tax. Usually the tax free limit is really low and thus not useful. But these countries have high tax free limits:
- USA
- Australia
- Singapore
- Hong Kong
Zero-rated for VAT
In these countries children clothing and footwear is taxed with 0% VAT. Other fashion items such as accessories, hats and dinnerware are still charged with VAT.
- United Kingdom
- Ireland
Low value shipments
EMS shipments and Registered Airmail can sometimes pass customs without taxation even when the parcel value is over the official tax free limit. Buyers from the following countries usually pay less or no taxes for small shipments send through the postal services:
- Russia
- China
- Taiwan
- Thailand
- Vietnam
- Japan
Reclaim VAT
When you submit your VAT return you declare VAT on any sales (output VAT) and VAT on purchases (input VAT). You are only asked to pay the difference (output minus input), so the VAT you paid is compensated by the VAT you collected on sales. Import VAT can often be reported as an output VAT. At least the following countries allow businesses to reclaim import VAT:
- Belgium
- Belarus
- Croatia
- Estonia
- France
- Germany
- Iceland
- Italy
- Netherlands
- Spain
- Sweden
- And more. Please check with your tax consultant if this applies to you.
In exceptional cases, the wrong taxes may be applied to your shipment. Unfortunately, this is completely outside our control. We are not responsible for the mistakes of others and cannot compensate you for the taxes. Fortunately, it is relatively easy for you to request a refund from the transporter or customs. We may be able to assist you with that.
Step 7
Returns
We don’t accept returns of unwanted products. So please be sure about your order before placing it.
But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.
Don’t worry: we don’t get complaints about the quality that often. We check the products twice: once when they arrive at our office and once again when we pack your order for shipment. So it rarely happens that we miss obvious defects or ship you the wrong product (wrong design/color/size/etc.).
We will rarely ask you to return the items that have issues because the international shipping cost in those cases is usually too high.
