Shipping options
You can choose from these 3 shipping options* or arrange your own transportation:
- United Parcel Service (UPS) courier – Express Saver shipping option
- Express Mail Service (EMS) by Korea Post**
- Registered Airmail by Korea Post**
* To some countries we can only offer UPS shipment.
** Delivery in most countries is governed by the country’s own postal administration.
Comparison
*** The following countries are known to usually take more than 10 days to deliver with EMS: Pakistan, U.A.E., Bangladesh, Qatar, Nigeria, Russia, Cameroon, Colombia, Guatemala, Myanmar, Mexico, Sri Lanka, Nicaragua, El Salvador, Honduras, Costa Rica, Panama, Chile, Czech Republic, Brazil, Uzbekistan.
About the shipping cost
More information here.
About the extra fee
The extra fee is usually a disbursement fee. The transporter may prepay duties, taxes and other government charges on behalf of the receiver. The extra fee is to compensate the transporter for this service.
For EMS and Registered Airmail the extra fee is charged per parcel. One parcel can usually contain about 120 regular clothing products. For UPS this fee is charged per shipment, which may contain one or more parcels.
UPS can charge additional cost for additional services, like storage in an UPS warehouse when delivery isn’t immediately possible. The most common extra UPS charge has to do with variety of products you ship. If your shipment contains products with more than 5 different HS-codes, you pay an extra fee of about €8.50 per extra HS-code. US customers will pay $3.10 per extra HS-code after the first 3 HS-codes. An HS-code is a harmonized number that classifies traded products so that it is recognized customs authorities around the world. To illustrate: all cotton-based leggings will have the same HS-code, but polyester-based leggings will have a different code. And a knit cotton dress will have a different HS code from a woven cotton dress.
The exact fee depends on the destination country. Visit the website of the transporter, or contact their customer service, in your country to find out the exact fees. So for an EMS shipment to Belgium you should contact BPost and enquire about ‘customer clearance fee for EMS’. And for an UPS shipment to Denmark you visit the Danish UPS website and search for ‘disbursement’ or ‘disbursement fee’ and ‘additional tariff line’ fee.
About customs
Not all shipments get the same customs treatment and different rules may apply for different shipment methods.
UPS shipments undergo a strict customs clearance process. For EU customers this shouldn’t give any issues, although a VAT- or EORI-number will be required. But for UPS shipments to China, Taiwan, USA and Russia we experienced that the receiver often pays more in fees and taxes than with other transporters. UPS shipments to China and Russia will even require additional paperwork from the receiver to pass customs which will delay the shipment.
EMS shipments and Registered Airmail can sometimes pass customs without taxation even when the parcel value is over the official tax free limit. Especially EMS shipments to China, Taiwan and USA have previously passed customs without taxation or extra fees. And the same has been the case for small EMS shipments to Russia and New Zealand. Please note that it is not certain that EMS shipments to these countries always pass customs without taxation, but it seems more common based on our experience.
In summary…
- UPS is always the fastest way to receive your order.
- Customers from China, Taiwan and Russia are recommended to not use UPS.
- US customer might save on taxes with EMS, but they will save up to 50% in shipping cost with UPS.
- Customers from Australia, New Zealand and Japan will pay a bit more in shipping cost for using UPS.
- EU customers will usually save on the shipping cost with UPS for shipments over 10kg.
- All customers shipping with UPS should be aware of the extra fees charged by UPS. Especially small orders with many different products might relatively pay a lot of extra fees.
