Frequently Asked Questions
On this page we answer the most common questions we get from our customers.
Reads this first!
That general question is answered in detail here: www.kkami.nl/ordering/
My Account
Contact us and we will set up an account for you.
These are the most common reasons:
- Your username could be wrong. Try your e-mail address instead of your username.
- Your password could be wrong.
You can request a new password on this page: www.kkami.nl/my-account/lost-password/.
Yes. Just go to www.kkami.nl/my-account/register/ to create an account.
We actually work with many start-ups. It isn’t an issue for us as long as your orders meet the order requirements (www.kkami.nl/ordering/#moq). And for us it is important that your shop doesn’t sell copies and shows the products in a professional manner which you can easily achieve by using the photos from our website.
It is not relevant for us whether you already registered your business with your local authorities or not.
But please note that UPS and Fedex shipments to the EU and UK will require that the receiver has an EORI number. So be sure to get that before ordering or simply select another shipping method.
Pricing
After you create an account and log in your will see our pricing and to be able to order online. Registration is free and with no obligations.
You can create an account for children fashion on this page.
Yes, they are. After you create an account and log in your will see our pricing. The prices listed on the site are our wholesale prices.
Basically anyone with an email address can set up a wholesale account and see our wholesale pricing. But only shops will be able to place an order.
Our minimum order requirement and the requirement to order multiple sizes will deter most individuals from placing an order. We also always check every incoming order and will request additional information from the buyer when we suspect their purchase is for private use only. Orders for private use or orders from buyers who fail to provide the requested information will be cancelled. So you don’t have to worry about your customers ordering directly from us.
You also don’t need to worry about your customers finding out the wholesale prices. People understand why there is a difference between wholesale and retail prices. And with a short search on Google anyone can find out what the common margins are, so they don’t even need to know the wholesale pricing to get an idea of your gross margins.
Yes, you can. We don’t have a recommended retail price. The market conditions will be different in each country and we believe that our customers will know best at what price level they can be competitive and make a good sales margin.
About the products
Yes. You may use the images from our site for you webshop, social media and marketing purposes.
You can conveniently download them in bulk after you place an order. The photos in the download file will be of a higher quality than you see on our product pages. Find out more.
The photos are often bundled in a large ‘strip’ that includes product info and background styling. In that case we won’t be able to get you the individual photos, so you might need to crop or edit them if you only want to use the photos.
You can find our size guide on this page: www.kkami.nl/ordering/#size
We only sell Korean brands. Nearly all their products are made in Korea. Some products, mostly bags, straw hats, sunglasses, padded jackets and shoes, are made in China. We will clearly indicate at the top of the product page when a product is not made in Korea. Products without a note are made in Korea.
Products are usually not individually packaged. They will be shipped in bulk packaging. The exceptions are most of the loungewear, socks and hair accessories. Shoes come without shoe boxes. And clothes come without coat hangers.
We offer a paid extra service for individual packaging. Find out more here.
The products come without swing tags. We offer a paid extra service for printing and adding hang tags with your shop’s logo and information. Find out more here.
The sown-in tags will meet Korean requirements. The sizing and brand name will be in English. In some cases the other tag info will be in Korean.
No. Our suppliers do not approve relabeling of the products. They care a lot about their brand image and it would confuse buyers if they see the same products and designs being sold under a different brand name. Some people might then assume that the design was illegally copied which could seriously damage the brand’s reputation.
But we can assist you in launching your own brand. Find out more about our private label service on this page: www.kkami.nl/private-label/
It is impossible for us to translate it all, because it would be too much work. And most of the info is not that useful anyways.
Product availability
Spring – starts in January.
Summer – starts at the end of March.
Fall – starts mid August.
Winter – starts early October.
New collections are released gradually. The first drop at the start of the season will usually be small with about 10 products per brand. But the brands will continue to add products to their collection throughout the season. Some brands do this in periodic batches and some add one or two daily. We add about 200 new products to the site every week.
New products will sell for about 3-6 weeks. A fast-selling product will usually sell out in 3 weeks or less, but most brands will restock their fast-selling products if their production capacity/schedule and the availability of the fabric allow it.
Registered users on our site will receive a newsletter to announce the start of the new season. The newsletter gets sent when many of the brands launched their first batch for the new season. On Facebook and Instagram we announce collection updates almost daily.
We sell from our suppliers’ stocks. We work hard with our suppliers to make sure that availability is correctly indicated for the products offered on our website. However, we are handling many brands, many products, and only fast-selling items. Therefore it can occur that part of your order is out of stock. We normally need about 7 days to check the availability of your order.
We will lower your order when it is partially unavailable. In this case we will inform you of this by e-mail as soon as possible. We will also change those products to ‘out of stock’ on the shop page.
We cannot first do an availability check for you. We can only confirm availability after we actually start processing a paid order. It takes about 7 days to confirm the availability of your order.
We don’t control the stock and cannot do the stock checks ourselves. The brands keep the stock and it is generally too much trouble for them to do the stock check for you. Most brands don’t have actual stock management systems. So when we receive an order they physically send someone to get those products from their warehouse. They ship us what they have in stock and what they don’t ship is usually sold out or on backorder.
Normally they don’t like to only check product availability because it is some effort for them, they are not guaranteed that this effort results in sales and they believe the information isn’t very useful because the availability might have changed by the time you processed your payment.
Sold out items generally don’t restock.
We mark a product as ‘out of stock’ on our website when it is sure that it is sold out. You won’t be able to add ‘out of stock’ products to your shopping cart.
If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.
It may also occur that a product turns out to be out of stock after you place your order. In this case we will inform you of this by e-mail as soon as possible. You may then replace the unavailable products with other products. We will refund you for any balance that remains.
Our website shows many products from many brands. For most of the brands we will also show products from previous seasons. Usually most of those products will be (partially) sold out or low on stock. We keep those products on our site to give our customers a more complete insight in the brand identity and style.
You can use the filter function on our shop page to only show the products from the current season (‘filter by season’). Products from the current season are more likely to still be available. Products usually sell out in 3-6 weeks after they are published on our website. So near the end of the season more products from the current season will be out of stock.
Order status
Your order will be shipped when the processing has been completed. We need about 7 days to process your order. You can follow the progress of your order on this page: www.kkami.nl/my-account/order-progress/
If backordered items are delaying the processing or if you are in a hurry to receive products, then you can request that we split the order in two shipments for you. You can learn more about the requirements and cost of this option here: www.kkami.nl/split-shipments/
And you can always contact us if you feel the order is taking longer than usual to process.
The ‘unknown’ status means that we didn’t receive the product from the supplier and we don’t know why. We will soon contact the supplier to find out what the reason is for not sending the product to our office.
This could be the reason:
- The product is sold out but the supplier did not yet inform us about it.
- The product is on backorder but the supplier did not yet inform us about it.
- The product is unavailable and the supplier hasn’t decided yet whether it will restock the product.
- The supplier forgot to include the product in the shipment from their warehouse to our office.
It can sometimes take a few days before we find out what the reason for the missing product is. You are allowed to cancel products with the ‘unknown’ status at any time if you don’t want to wait for this.
The ‘not yet processing’ status means that the product will start processing (again) soon. It is the default status for new orders. It usually takes less than 48 hours before we update the status.
These are the common reasons why a product isn’t processing yet:
- The supplier might be closed because of the weekend, holidays, etc.
- We might only have a too small order for that brand and are waiting a little in the hope to receive more orders for the same brand.
- We were processing the product but didn’t receive it because the supplier made a mistake. For example, the supplier sent us the wrong size, so we need to start processing the product again to get it in the right size.
You will automatically receive an e-mail when a product in your order is backordered. We will hold the shipment until the product restocks.
In most cases restocking takes 1-2 weeks. We are usually not informed of the exact restocking schedules. A note will be added to the backorder status of the product when a restocking date is known to us.
You are allowed to cancel products with the ‘backorder’ status at any time if you don’t want to wait for it to restock.
You may also request for two shipments in which case we ship the readily available products and make a second shipment with the backordered items. There will be a small additional shipping fee for sending more than 1 shipment for you.
You will automatically receive an e-mail when a product in your order is sold out. We will refund you for sold out products. The refund will be processed after the order is completed.
You are allowed to replace sold out products at any time if you don’t want a refund.
Changing your order
You are allowed to cancel products with this order status:
- Not (yet) processing
- Backorder without paid reservation
- Unknown
You are not allowed to cancel products with this order status*:
- Processing
- Backorder with paid reservation
- Ready
You don’t have to cancel sold out products. You are automatically entitled to a refund when a product is sold out.
Cancelled products will be refunded after we complete the order. You are allowed to replace cancelled products at any time if you don’t want a refund.
* Cancelling those products will cause problems for us and their cancellation is therefore not allowed. It is because we don’t carry stock. The brands keep the stock and they don’t accept returns unless something is wrong with the product. So we get stuck with them when you cancel a product that is ready or on its way to our office (status: ‘processing’). If we are lucky we could sell them to other customers but it is complicated for us to match incoming orders with the products from your order because our business is not set up that way. It would require a time-consuming manual check of every new order. And there is no certainty that we can sell them to anyone else. If they cannot be sold we lose money.
You can just send us an e-mail if you only have a few replacements.
But if you have many replacements you can just place a small additional order on our website:
- Put the replacement products in your cart.
- Complete the checkout.
- Don’t pay. No payment will be asked from you at this point. We will later determine the exact balance on all your orders and how much the additional shipping cost will be (if any*).
Please note that we usually need about 7 days to process your replacements order.
* We might charge you a bit extra on the shipping cost when you add many more products (when the total is more than what you originally ordered). Any additional charge can be paid by bank transfer, PayPal or card.
Yes. It is always possible to add more to your order. But please note that we usually need about 7 days to process your additional order. And your shipping cost will increase because of the larger shipment.
You can just send us an e-mail if you only have a few items that you want to add.
But if you want to add many products to your order you can just place a small additional order on our website:
- Put the additional products in your cart.
- Complete the checkout.
- Don’t pay. No payment will be asked from you at this point. We will later determine the exact balance on all your orders and how much the additional shipping cost will be (if any*).
Please note that we usually need about 7 days to process your additional order.
* We will charge you extra on the shipping cost when you add many products to your order. The additional charge can be paid by bank transfer, PayPal or card.
Return policy
No. We don’t accept returns.
Yes. But don’t worry: we don’t get complaints about the quality that often.
We check the products twice: once when they arrive at our office and once again when we pack your shipment. So it rarely happens that we miss any defects or ship you the wrong product (wrong design/color/size/etc.).
But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.
We will rarely ask you to return ship the items that have issues because the international shipping cost in those cases is usually too high.
Shipping & customs
Shipping time is about 3-4-days with UPS, 7-10 days with EMS and 1-3 weeks with registered airmail. The exact shipping time depends on the destination and customs procedures.
Here is more info: www.kkami.nl/how-to-choose-the-best-shipping-option/
Please note that we usually need about 7 days processing time before we can ship your order. Delays can occur when a product is on backorder.
The shipping cost depends on these factors:
- weight and volume of your order
- the destination country
- the shipping method
The shipping cost will be calculated after you enter your country at the cart page or at the checkout page. On those pages you will see the difference in cost for the 3 different shipping options (if available). The shipping cost will update when you add more products to your cart.
We listed a few examples of shipping cost to common destinations on this page: www.kkami.nl/ordering/#shipping
Contact us when you want to know the specific shipping cost for a shipment to your country.
Yes, it is possible to request a second shipment when part of your order needs more time to get ready. Read more about this service and related cost here: www.kkami.nl/split-shipments/
No, but we will gladly ship the products to your hotel when you visit Korea. We only charge ¥709 for shipments within Korea. And delivery will be fast (next day deliver, except on Sunday and holidays). But be sure to place your order far enough in advance to allow us enough time to process your order. We usually need about 7 days processing time before we can ship your order. Delays can occur when a product is on backorder.
Yes, that is certainly possible if you make your own shipping arrangements.
Does your transporter (DHL, FedEx, UPS) collect at our office? In that case you use this coupon: SHIPFREE
And make a note at the checkout or send us an email to let us know the transporter you wish to use. We will let you know the exact shipment details (weight, dimensions and value) and our address after we complete the processing. You can then schedule a pickup at our address or we schedule it for you.
Does your freight forwarder have an office in Korea? Then you can enter their address as the shipping address at the checkout.
We only charge ¥709 for shipments within Korea.
There are some additional costs related to taxes that are not included in our shipping fees. You need to pay the additional costs directly to the transporter.
These are the additional costs:
- Duty (import tax); buyers from the European Union (EU) do not pay any duty for the Korean products offered on this website. More info
- Value Added Tax (VAT) or sales tax. More info
- Extra fee; this is a service charge that is usually between ¥1,419 and ¥4,257 for most countries, but could be more when shipping a wide variety of products with UPS. More info
The transporter will give you a specified bill of what needs to be paid to them. The information listed below can help you to determine if that bill is correct.
You need to contact the transporter directly when something seems to be wrong or when something is unclear. The transporter will be able to answer your questions and can correct any errors on the bill for you.
The transporter’s bill might show the following items:
Duty (import tax): Are you importing Korean made products into the EU? In that case there should be no duty on those products.
Did the transporter ask you to pay duty on those products anyways? Then you should contact the transporter and demand a refund because the products are of preferential origin (KR) and therefore the preferential tariff of 0% should apply to those products.
In all other cases you will be required to pay duty.
Value Added Tax (VAT) or sales tax: Are you importing children clothing into the UK or Ireland? In that case there should be no VAT on those products.
Did the transporter ask you to pay VAT on those products anyways? Then you should contact the transporter and demand a refund.
In all other cases you will be required to pay VAT or sales tax. The amount of VAT or sales tax is easily calculated: apply the regular VAT/sales tax % to the total amount on our proforma invoice (including shipping cost). Our proforma invoice will be included in the parcel.
Extra fee: this is a service charge that is usually between ¥1,419 and ¥4,257 for most countries, but could be more when shipping a wide variety of products with UPS. More info
You should contact the transporter directly when you think that the transporter charged too much for their service. Your transporter will be able to explain to you what the extra fee is for and how it was determined.
Shipments are not delayed often. Any delay is usually caused during the customs clearance and is beyond our control.
You can track the progress of your shipment online with the Track and Trace code that we sent to you by e-mail. Please contact the transporter directly when you have any questions or concerns regarding your shipment.
Special requests
Yes, but you will need to pay for the samples.
Ordering samples is actually a really good idea to see the quality and to get familiar with the sizing. That is why we made ordering samples very easy. Read more about ordering samples.
No. We cannot facilitate dropshipping.
Pre-ordering is not forbidden, but we advise against it because the product availability cannot be guaranteed. We worry that your customers will be disappointed when the preordered products are delayed due to backorders or needs to be cancelled when they are out of stock.
We don’t have showroom. KKAMI is a trading company. We don’t carry any stock at all. We generate international sales for selected Korean brands through our wholesale website. The brands have the products in their own warehouses (throughout the Seoul metropolitan area) and they ship products to our office whenever we have an order for them.
You can see our product offer on our website. And you can always order samples when you first want to check out the product quality. That will save you the cost of a flight ticket to Korea.
Read more about ordering samples.
We don’t have lookbooks or order forms for the brands that are listed on our website and you don’t need them because you can place your order online.
We only use order forms (in Excel) when you wish to order brands that are not listed on our website.
We are a wholesale business and only sell in bulk to shops. Of course we don’t mind when the shop owner includes a few products in their wholesale order for their own child. That is a nice benefit of being in the fashion business.
But we cannot sell directly to individuals. Individuals can order products from our resellers. That is how our customers make their living and that is why they stock our products.
At the moment we don’t work with agents or distributors. Resellers worldwide can order directly on this website.
We don’t work with exclusivity. Any shop anywhere can order directly on this website.
Yes, that is possible for many of our brands. It depends on their production capacity/schedule and the availability of the fabric.
Just note that it will only be possible in larger order quantities. The minimum order quantity for production of products varies and depends on the type of product and the brand. It is not uncommon for brands to ask that you then order at least more than 10 pieces per size and more than 60 pieces in total per design.
Production will usually take 2 to 4 weeks.
Just contact us if you are interested in this.
It will not be possible to make any custom changes to the design or sizing for you. In that case we recommend you look into our private label service: www.kkami.nl/private-label/
Yes, we can certainly help you with that. Please check this page for more information: www.kkami.nl/private-label/
Yes, we can! Our sourcing service is free of charge and with no obligations.
Send us an email and tell us which Korean brands you like. We will inform you about their pricing, minimum order, etc. You can place your order in a simple Excel form provided by us. Our terms and conditions will apply to this order as well.
Keep this in mind:
- Not everything is made in Korea. Some Korean bands manufacture their products in China.
- Most brands will not have a website. We can help you find photos of their recent collection.
- The brand of your interest might have specific order requirements. We can find out for you what those requirements are.
No. Our suppliers do not approve relabeling of the products. They care a lot about their brand image and it would confuse buyers if they see the same products and designs being sold under different brand names. Some people might then assume that the design was illegally copied which could seriously damage the brand’s reputation.
But instead we do offer a private label service where we can make you own designs: www.kkami.nl/private-label/
More Questions?
Did we not answer your question?
Contact us when you still have questions after reviewing this page.
