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Availability is not guaranteed!

KKAMI doesn’t carry the stock for the products. Instead we sell from our suppliers’ stocks. So we never know the exact availability in advance. The product pages and the cart page will show our best guess on the availability for each product. Keep in mind that it is just an estimate. We check and confirm the exact availability when we process your order. This takes a few days in most cases. Sadly it may be that the products you ordered are no longer available when we process your order.

We of course regret it when products are unavailable. But please note that the unavailability of part of your order doesn’t give you the right to cancel other products that are available.

What happens when products are unavailable?

When products are unavailable they are either sold out permanently or they are on backorder and will return in a little while.

Sold out

We mark a product as ‘out of stock’ on our website when it is confirmed that it is sold out. You won’t be able to add ‘out of stock’ products to your shopping cart.

If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.

It may also occur that a product turns out to be out of stock after you place your order. In this case we will inform you of this by e-mail as soon as possible. You receive credit for any sold out sizes and you may use the credit to replace the unavailable products with other products. This is optional, so you are not required to replace sold out sizes. We will give you store credit or a refund for any unused credit.

Most brands are willing to make more stock for you if you are willing to make a large order for a sold out design. This will often require an order of over 100 pieces for that design. We are happy to check the exact requirement, lead-time, and possibility for you if you wish to stock in large quantities.


You will automatically receive an e-mail when a product in your order is backordered. We will hold the shipment until the product restocks.

In most cases restocking takes 1-2 weeks. We are usually not informed of the exact restocking schedules. We keep an eye on the backordered items and will follow up with the brand when we notice that restocking is taking longer than usual. And we will inform you if we learn of any delays.

In almost all cases we will make a paid reservation with the brand for the backordered items in your order. This way we are assured to receive the products as soon as they restock. But this also means that backordered items with a paid reservation cannot be cancelled. You are allowed to cancel products with the ‘backorder’ status if the backordered product doesn’t have a paid reservation or when it has been on backorder for more than 2 weeks. Be sure to inform us immediately after ordering (by sending an email) if you wish to have your order processed without paid reservations.

You may also request for an additional shipment in which case we ship the readily available products first and make another shipment later with the backordered items. There might be a small additional shipping fee for sending more than 1 shipment for you. On this page you can find more information on this option.

How big is the chance that products are unavailable?

We can never give you full certainty about availability before we process your order. But there are some ways to guess the risk when you are making your order on our site. In general, you can expect older products to be more likely to be unavailable.

  • Newly added products: Those products have the ‘new’ badge showing. They are most likely in stock. It can still happen that really new products are on backorder when demand is really high.
  • Two to six weeks old products: At this point the stock is likely starting to run out. Suppliers will usually restock popular products, but unpopular products might not restock.
  • Early releases: The products that were released at the start of the season will most likely be unavailable later in the season. Stock availability is usually very uncertain if a product is more than 6 weeks old.
  • Previous seasons: Products from previous seasons have the most uncertain availability. At the start of the new season the products from the previous season might still be available. But at that point the suppliers stop restocking those older designs and focus on their new collections. So the products from previous seasons will quickly go out of stock and they generally won’t restock.


Here are some shopping tips to help you avoid shopping unavailable items or at least be better aware of the risk:

  1. Shop new releases: Don’t wait too long before ordering from new releases. The best would be to place an order as soon as they are released. Keep an eye on our social media fees for updates on new releases.
  2. Shop from the current season: Avoid products from previous seasons if you don’t like the risk of sold out items. You can use shop filters to limit your shopping to the new season only.
  3. Keep an eye on the published dates: On the product page you will see the date that the product was published. The older the product is, the more likely that it is unavailable.
  4. Check the stock estimate: The product pages show how likely the product is available. And the same information is also showing on the cart page for the products that you added to your cart. The cart page will even alert you when you add products from previous seasons to make sure you are aware of the risk that they might be sold out.
  5. Don’t delay restocking your bestsellers: If your shop is quickly running out of certain items then it would be wise to reorder them as soon as possible.
  6. Be careful when allowing your customers to pre-order: Be sure that your customers understand that the availability isn’t guaranteed. You can give them more certainty once the products are shipped to you.
  7. Inform us when you want to sell sets: Some buyers want to resell a certain top and a certain bottom as a set in their shop. That can create a problem when part of that intended set is unavailable. Be sure to tell us when you want to sell items as sets. In that case you should let us know as soon as you place the order. We will then try to process the items as a set and cancel items when the matching product is unavailable. Please understand that we cannot be sure that the supplier will cooperate, but we will try our best for you. This extra service we can only offer when sets are made from products from the same brand.
  8. Be aware when ordering late in the season: Availability is more uncertain late in the season. Near the end of the season brands will stop restocking the products for that season. And new releases will be released with very limited stock since little time remains for the brand to sell this stock.
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