Frequently Asked Questions
On this page we answer the most common questions we get from our customers.
Reads this first!
That general question is answered in detail here: www.kkami.nl/ordering/
My Account
Contact us and we will set up an account for you.
These are the most common reasons:
- Your username could be wrong. Try your e-mail address instead of your username.
- Your password could be wrong.
You can request a new password on this page: www.kkami.nl/my-account/lost-password/.
Yes. Just go to www.kkami.nl/my-account/register/ to create an account.
We actually work with many start-ups. It is not relevant for us whether you already registered your business with your local authorities or not. In the registration form you can enter your intended shop name. You can always update this information later.
The registration form will ask for your website or Instagram. That information is optional and can be left empty if the information is unavailable at the time of registration.
Shipments to the EU and UK will require that the receiver has an EORI number. So be sure to get that before ordering to avoid delays at customs. It should even be possible to obtain an EORI number as a private person and we can then update that information later with your business’ EORI.
Pricing
After you create an account and log in your will see our pricing and to be able to order online.
Registration is free and with no obligations. But registration is only open to professional resellers. We do not sell to individuals or groups of individuals.
You can create an account on this page.
Yes, they are. After you create an account and log in your will see our pricing. The prices listed on the site are our wholesale prices per piece.
For Europe and North America we require that you resell at a price about 2.5 times the wholesale price. You are allowed to deviate from this during sales periods or when you offer limited promotional discounts. We may suspend your wholesale account and reject future orders if you do not keep to the recommended retail pricing.
About the products
Yes. You may use the images from our site for you webshop, social media and marketing purposes.
You can conveniently download them in bulk after you place an order. The photos in the download file will be of a higher quality than you see on our product pages. Find out more.
The photos are often bundled in a large ‘strip’ that includes product info and background styling. In that case we won’t be able to get you the individual photos, so you might need to crop or edit them if you only want to use the photos.
You can find our size guide on this page: www.kkami.nl/ordering/#size
We only sell Korean brands. Nearly all their products are made in Korea. Some products, mostly bags, straw hats, sunglasses, padded jackets, and shoes, are made in China.
We will clearly indicate at the top of the product page in which country the product is made.
Products are usually not individually packaged. They will be shipped in bulk packaging. Some sleepwear, socks, and hair accessories might be individually packaged. Shoes generally come without shoe boxes. And clothes come without coat hangers.
The products come without swing tags (paper tags).
The sown-in tags will meet Korean requirements. The sizing and brand name will be in English. In some cases the other tag info will be in Korean.
It is also possible to relabel existing designs that you see on our shop page, but we need to get the brand’s permission for that to avoid copyright issues. Whether this is possible and what the requirements are may vary per brand.
Roughly you should expect that it requires a minimum order of 30 pieces per size per color per design.
Once it is approved the process will usually take 3-5 weeks. And there will be additional cost for making labels with your name on it.
Jiyoung is ready to assist you with this project. You can contact her on this address: [email protected]
Product availability
Spring – starts in January.
Summer – starts at the end of March.
Fall – starts mid August.
Winter – starts early October.
Some brands will have multiples drops per season. We keep adding new products throughout the season. We add about 50 to 200 new products to the site every business day.
New products will sell for about 3-6 weeks. A fast-selling product will usually sell out in 3 weeks or less, but most brands will restock their fast-selling products if their production capacity/schedule and the availability of the fabric allow it. Restocking is less likely near the end of the season.
Registered users on our site will receive a newsletter to announce the start of the new season. The newsletter gets sent when a large portion of the brands launched their first batch for the new season. On Facebook and Instagram we announce collection updates almost daily.
We sell from our suppliers’ stocks. We work hard with our suppliers to make sure that availability is correctly indicated for the products offered on our website. However, we are handling many brands, many products, and only fast-selling items. And we do not have direct access to the stock information. Therefore it can occur that part of your order is out of stock.
We normally need a few days to check the availability of your order.
We will lower your order when it is partially unavailable. In this case we will inform you of this by e-mail as soon as possible. We will also change those products to ‘out of stock’ on the shop page.
We cannot first do an availability check for you. We can only confirm availability after we actually start processing a paid order. It takes a few days to confirm the availability of your order.
We don’t control the stock and cannot do the stock checks ourselves. The brands keep the stock and it is generally too much trouble for them to do the stock check for you. Most brands don’t have actual stock management systems. So when we receive an order they physically send someone to get those products from their warehouse. They ship us what they have in stock and what they don’t ship is usually sold out or on backorder.
Normally they don’t like to only check product availability because it is some effort for them, they are not guaranteed that this effort results in sales and they believe the information isn’t very useful because the availability might have changed by the time you processed your payment.
Sold out items generally don’t restock.
We mark a product as ‘out of stock’ on our website when it is sure that it is sold out. You won’t be able to add ‘out of stock’ products to your shopping cart.
If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.
It may also occur that a product turns out to be out of stock after you place your order. In this case we will inform you of this by e-mail as soon as possible. You may then replace the unavailable products with other products. This is optional. Unused credit will be saved for later orders or will be refunded.
Order status
Your order will be shipped when the processing has been completed. We need a few days to check the availability and to receive the readily available products from the brand warehouses. You can follow the progress of your order on this page: www.kkami.nl/my-account/order-progress/
If backordered items are delaying the order or if you are in a hurry to receive products, then you can request that we ship out the available part first. You can learn more about this option and some alternatives here: www.kkami.nl/split-shipments/
And you can always contact us if you feel the order is taking longer than usual to process.
The ‘not yet processing’ status means that the product will start processing (again) soon. It is the default status for new orders. It usually takes less than 48 hours before we update the status.
These are the common reasons why a product isn’t processing yet:
- The supplier might be closed because of the weekend, holidays, etc.
- We might only have a too small order for that brand and are waiting a little in the hope to receive more orders for the same brand.
- We were processing the product but didn’t receive it because the supplier made a mistake. For example, the supplier sent us the wrong size, so we need to start processing the product again to get it in the right size.
You will automatically receive an e-mail when a product in your order is backordered. We will hold the shipment until the product restocks.
In most cases restocking takes 1-2 weeks. We are usually not informed of the exact restocking schedules. We will check with the brand about problems or delays if restocking ends up taking more than 2 weeks.
We will generally make a paid reservation with the brand for backordered items in your order. This paid reservation then assures us that we receive the products as soon as they restock. But this also means that we cannot cancel the product. Cancellation of backordered items with a paid reservation is only possible when restocking ends up taking more than 2 weeks. . Be sure to inform us immediately after ordering (by sending an email) if you wish to have your order processed without paid reservations.
You may always request for an additional shipments in which case we ship the readily available products first and make another shipment later with the backordered items. This might increase the shipping cost a bit. The exact cost depends on the size of each shipment, shipping method, and destination. You can learn more about this option and some alternatives here: www.kkami.nl/split-shipments/
You will automatically receive an e-mail when a product in your order is sold out.
You may replace the unavailable products with other products. This is optional. Unused credit will be saved for later orders or will be refunded.
Your shipping cost will automatically adjust. Usually sold out items result in lower shipping cost, which would result in additional credit. But in some cases (when the product is lightweight) the sold out item has no significant impact on the total weight of your order.
Changing your order
You are allowed to cancel products with this order status:
- Not (yet) processing
- Backorder without paid reservation
- Unknown
You are not allowed to cancel products with this order status*:
- Processing
- Backorder with paid reservation
- Ready
You don’t have to cancel sold out products. You are automatically entitled to credit when a product is sold out.
Cancelled products also give you credit.
You are allowed to replace sold out products and cancelled products at any time. This is optional. Unused credit will be saved for later orders or will be refunded.
Your shipping cost will automatically adjust when items are cancelled or sold out. Usually cancelled and sold out items result in lower shipping cost, which would result in additional credit.
* Cancelling those products will cause problems for us and their cancellation is therefore not allowed. It is because we don’t carry stock. The brands keep the stock and they don’t accept returns unless something is wrong with the product. So we get stuck with them when you cancel a product that is ready or on its way to our office (status: ‘processing’). If we are lucky we could sell them to other customers but it is complicated for us to match incoming orders with the products from your order because our business is not set up that way. It would require a time-consuming manual check of every new order. And there is no certainty that we can sell them to anyone else. If they cannot be sold we lose money.
You can order replacements through the website. There will be no minimum order requirement at the checkout for your replacement order.
- Put the replacement products in your cart. Make sure that your cart only contains the items you wish to add to your order. Your original order should no longer be in your cart.
- Complete the checkout.
- Complete the payment. Your credit will be automatically applied at the checkout. If your credit amount is larger than the order total, then no payment will be required and the order will be automatically accepted.
Please note that we usually need a few days to process your replacements order and it can take a bit longer when part of the replacement order is on backorder.
The checkout page will show the additional shipping cost associated with the additional order. The shipping method you select at the checkout will apply to all unshipped products. If you upgrade to a more expensive shipping method, then the checkout also shows additional cost associated with the upgrade for the unshipped part of your original order. A downgrade to a cheaper shipping method will result in additional credit that is automatically applied.
Yes. It is always possible to add more to your order. But please note that we usually need a few days to process your additional order and it might take a bit longer when part of your additional order is on backorder. And your shipping cost will increase because of the larger shipment.
You can just place a small additional order on our website. There will be no minimum order requirement at the checkout for your additional order.
- Put the additional products in your cart. Make sure that your cart only contains the items you wish to add to your order. Your original order should no longer be in your cart.
- Complete the checkout.
- Complete the payment. Any unused credit will be automatically applied at the checkout. If your credit amount is larger than the order total, then no payment will be required and the order will be automatically accepted.
Return policy
No. We don’t accept returns.
The international shipping is really expensive on returns. We have great discounted shipping rates on exports because we make thousands of those shipments every month. But we get no discounts on imports (like returns) because we don’t have enough volume to qualify for discounts on those. So return shipments often cost 3 or 4 times as much as our regular outgoing shipments. This often makes the shipping cost more than the product value.
Furthermore, the brands will not accept the products back. The brands only accept returns when the product is defective and returned shortly after they supply it to us. This is normal in the Korean fashion industry where most buyers are domestic and returns can be made within a few days. Exceptions are rarely made (unless there is a big structural defect). So we will get stuck with the products when you return them to us. But KKAMI is set up to operate without stock, so we are not able to effectively resell the returned products.
Yes. But don’t worry: we don’t get complaints about the quality that often.
We check the products twice: once when they arrive at our office and once again when we pack your shipment. So it rarely happens that we miss any obvious defects or ship you the wrong product (wrong design/color/size/etc.).
But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.
We will rarely ask you to return ship the items that have issues because the international shipping cost in those cases is usually too high.
Shipping & customs
Shipping time is about 2-3 days with UPS, DHL and Fedex. And it is 7-10 days with EMS. The exact shipping time depends on the destination and customs procedures.
Please note that we usually need a few days to get the readily available items ready to ship. Order processing may delay when part of your order is on backorder.
The shipping cost depends on these factors:
- weight and volume of your order
- the destination country
- the shipping method
The shipping cost will be calculated when you add products to your cart. On the cart page and checkout page you will see the cost for the various shipping options. The shipping cost will update when you add more products to your cart.
You can learn more about shipping on this page: www.kkami.nl/ordering/#shipping
On that page you can also find a table with example rates for your country.
Yes, it is possible to request an additional shipment at any time you wish. This might be a good idea when part of your order is on backorder but you already want to receive the readily available part of your order first.
Read more about this service and related cost here: www.kkami.nl/split-shipments/
No, but we will gladly ship the products to your hotel when you visit Korea. Or we can ship to your freight forwarder if you wish to use such a service.
We only charge €5.00 for shipments within Korea.
Delivery usually only takes 1-2 days. But be sure to place your order far enough in advance to allow us enough time to process your order. We usually need a few days processing time before we can ship your order. Delays can occur when a product is on backorder.
Yes, that is certainly possible if you make your own shipping arrangements.
Does your transporter (DHL, FedEx, UPS) collect at our office? In that case you can contact us before ordering for instructions on how to remove the shipping cost from your order. We will let you know the exact shipment details (weight, dimensions and value) and our address after we complete the processing. You can then arrange for the shipping labels and you can schedule a pickup at our address.
Does your freight forwarder have an office in Korea? Then you can enter their address as the shipping address at the checkout.
We only charge €5.00 for shipments within Korea.
There are some additional costs related to taxes that are not included in our shipping fees. You need to pay the additional costs directly to the transporter.
These are the additional costs:
- Duty (import tax); buyers from certain countries, including the European Union (EU), UK, US, and Australia, do not pay any duty for the Korean products offered on this website. More info
- Value Added Tax (VAT) or sales tax. This does not apply to US buyers. More info
- Extra fee; this is a service charge that is usually between €10.00 and €30.00 for most countries, but could be more when shipping a wide variety of products.
Shipments are not delayed often. Any delay is usually caused during the customs clearance and is beyond our control.
You can track the progress of your shipment online with the Track and Trace code that we sent to you by e-mail. Please contact the transporter directly when you have any questions or concerns regarding your shipment.
Special requests
Yes, but you will need to pay for the samples.
Ordering samples is actually a really good idea to see the quality and to get familiar with the sizing. That is why we made ordering samples very easy. Read more about ordering samples.
No. We cannot facilitate dropshipping.
Pre-ordering is not forbidden, but we advise against it because the product availability cannot be guaranteed. We worry that your customers will be disappointed when the preordered products are delayed due to backorders or needs to be cancelled when they are out of stock. If you choose to work this way, then we recommend you clearly communicate to your buyers about the uncertainty of the availability and lead time.
We don’t have showroom. KKAMI is a trading company. We don’t carry any stock at all. We generate international sales for selected Korean brands through our wholesale website. The brands have the products in their own warehouses (throughout the Seoul metropolitan area) and they ship products to our office whenever we have an order for them.
You can see our product offer on our website. And you can always order samples when you first want to check out the product quality. That will save you the cost of a flight ticket to Korea.
Read more about ordering samples.
We don’t have lookbooks or order forms for the brands that are listed on our website and you don’t need them because you can place your order online.
We are a wholesale business and only sell in bulk to shops. Of course we don’t mind when the shop owner includes a few products in their wholesale order for their own child. That is a nice benefit of being in the fashion business.
But we cannot sell directly to individuals. Individuals can order products from our resellers. That is how our customers make their living and that is why they stock our products.
At the moment we don’t work with agents or distributors. Resellers worldwide can order directly on this website.
We don’t work with exclusivity. Any shop anywhere can order directly on this website.
Yes, that is possible for many of our brands. It depends on their production capacity/schedule and the availability of the fabric.
Roughly you should expect that it requires a minimum order of 30 pieces per size per color per design.
Once it is approved the process will usually take 3-5 weeks.
Jiyoung is ready to assist you with this project. You can contact her on this address: [email protected]
Yes, we can certainly help you with that. Please check this page for more information: www.kkami.nl/private-label/
Yes, we can! Our sourcing service is free of charge and with no obligations.
Send us an email and tell us which Korean brands you like. We will inform you about their pricing, minimum order, etc. You can place your order in a simple Excel form provided by us. Our terms and conditions will apply to this order as well.
Keep this in mind:
- Not everything is made in Korea. Some Korean bands manufacture their products in China.
- Most brands will not have a website. We can help you find photos of their recent collection.
- The brand of your interest might have specific order requirements. We can find out for you what those requirements are.
Yes, it is possible to relabel existing designs that you see on our shop page, but we need to get the brand’s permission for that to avoid copyright issues. Whether this is possible and what the requirements are may vary per brand.
Roughly you should expect that it requires a minimum order of 30 pieces per size per color per design.
Once it is approved the process will usually take 3-5 weeks. And there will be additional cost for making labels with your name on it.
Jiyoung is ready to assist you with this project. You can contact her on this address: [email protected]
More Questions?
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Contact us when you still have questions after reviewing this page.
